CPA accounting firms must be breathing a sigh of relief post-tax season, after a hectic lap of tax filing this year. Successful firms don’t stop with a January to April alliance with their clients, but continue to do business with them throughout the year.
Find out how CPA firms can gain revenue effectively post-tax season.
1. Extend consultations to existing clients
A little twist to an old saying goes, “Make new clients, but keep the old, one is silver, the other is gold!” Client retention is the key to build steady revenue. It is cost-effective to extend new services to existing customers rather than spend money on acquiring new customers.
Clients who approach you for tax filing consultation may have issues in financial accounting too. The IRS Oversight Board says, about 60 million taxpayers, constituting 37% of the total filers for income tax, contact the IRS for various reasons. Clients will come back to you when they receive a notice or email from the IRS. Usually, they are charged on an hourly basis for expert support whenever necessary.
2. Extend advisory services and asset management services
Individuals opting for services of tax filing may not necessarily return for other accounting and financial services. Encourage clients to communicate with you and connect with you whenever they have questions or issues at hand. Communication through emails, postcards and newsletters are popular ways of being in touch with your clients.
3. Make the customer experience a priority
Generally, customer retention and customer service are never the focus of accounting firms. When your satisfied customers have a pleasant experience in resolving their issues, they would spread the word around. Such referrals are bound to bring you more customers. Request for regular feedback from your clients to help enhance your customer service.
4. Extended other accounting services –payroll, bookkeeping and bank reconciliation
The clients of cpa bookkeeping services are offered additional services such as payroll, bank reconciliations, and bookkeeping. The clients must trust you enough to try other services as well.
When it comes to hiring experienced staff and new infrastructure, contact us for complete dedication and delivery on time of various bookkeeping services.
When you understand the inherent financial situation of your clients, you can develop a strong bond by being proactive. Build a niche for your firm by providing services to a target group. Clients like to approach, skilled accountants in their specific field of business. Stay on top of the game by updating your knowledge constantly on changes in regulations and policies announced by the Government.
Extending more bookkeeping services to more clients will invariably mean hiring more accountants for your firm. A better option is to outsource your work to specialists in this line of work. Look for accounting professionals who are imbibed with qualities to be current, consistent and compliant. Contact us today and take advantage of our expertise in bookkeeping services.